Intensive Care Coordination and Case Management Services
Intensive Care Coordination and Case Management Services

Intensive Care Coordination and Case Management Services

Intensive Care Coordination

DePaul offers Intensive Care Coordination (ICC) services as part of the High Fidelity Wraparound (HFW) model. ICC provides a structured systems of care approach to care coordination, and is specifically designed for youth and families with the most complex and challenging behavioral and/or mental health needs–particularly those who are at risk of out-of-home placement, or youth who are transitioning back into the home environment.

ICC is an evidence-informed practice with indications of superior outcomes for youth who receive HFW services versus those who receive only traditional services. ICC utilizes the HFW approach, which gives families a “voice and choice” in taking ownership of their care by selecting their team members, developing their plans and goals, and choosing the delivery of services. ICC includes service goals such as:

  • Meeting the stated needs prioritized by the youth and family.
  • Improving the youth/family’s ability and confidence to manage their own services and supports.
  • Developing or strengthening the youth/family’s natural support system over time.
  • Integrating the work of all child-serving systems and natural supports into one streamlined plan of care, to reduce the stress on the families, and increase the likelihood of a successful outcome for the family.

Funding Eligibility

At this time, ICC is only funded by local CSA teams. Youth must be at risk of out-of-home placement or in transition back into the home or community. Out-of-home placement could include residential treatment, group home, foster care, detention, or acute psychiatric hospitalization.

Currently, DePaul offers Intensive Care Coordination services in the Southwest Virginia region. For more information about ICC services at DePaul, please contact:

Amy Burns, LPC, Regional Manager of Community Based Services: 276-623-0881 or

Substance Abuse Case Management

The mission of DePaul’s Substance Abuse Case Management Program is to assist individuals who are diagnosed with a primary substance use disorder or a co-occurring disorder (meaning an individual may have a substance use diagnosis and a mental health diagnosis at the same time), and their family members in accessing needed services and assistance essential to meeting their basic needs. These may include medical, psychiatric, psychological, social, educational, vocational, recovery, and other necessary supports.  Our Substance Case Management staff will work closely with your other providers, such as counselors and doctors, to help ensure that all of your needs are being met, or work to help you find services that can help address your ongoing needs.  Our staff are committed to the delivery of quality direct and supportive services that will allow individuals served to reach their highest levels of potential and overall functioning within the least restrictive environment in the community setting.

Funding Eligibility

Substance Abuse Case Management is funded by Medicaid insurance. Individuals who may be involved with other community agencies (DSS, Court Services, CSBs, etc.) may also qualify for funding from Community Family Assessment and Planning Teams (FAPT). Please contact your local office for more information.

To make a referral, please complete the following steps using the web forms below:

Step 1: Complete Make a Referral Form

Step 2: Complete Enrollment and Consent Information Form

Step 3: Complete Notice of HIPAA Privacy Practices Form

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